The Complete Care Package

Designed to provide each of our customers, whether provider or tenant, with added value and total peace of mind, the Ideal Stelrad Customer Service Package offers solid support from the very start of the purchasing process, right through installation and well beyond.

The Ideal Stelrad Group boasts a wealth of expertise, from our team of highly trained and experienced personnel, dedicated to providing customer care that is second to none. World class manufacture, first class service, related support and aftercare, are all wrapped up in an integrated package that gives you and your customers total reassurance.

Technical Support From Professionals

Consistent investment means that our highly trained Technical Customer Service Team is able to work from a modern purpose built call centre with advanced data handling equipment to ensure effective response to your queries.

Friendly, but knowledgeable personnel, each holding an industry recognised trade qualification, form a team structure which is focussed around the differing needs of customers, so that you can be assured of professional advice and technical solutions to installation, servicing and maintenance queries relating to all Ideal products.

Dedicated Lines

In addition, we provide a dedicated technical helpline for householders, manned by personnel specifically trained to meet their needs. This offers your customers that additional peace of mind, should they be unable to contact you.
Phone: 01482 498660 for 7 day phone cover:

Our Helplines Operate:
Monday – Friday 8am – 5pm
Saturday 8am – 2pm
Sunday/Bank Holidays 8am – Noon